PhilCare innovates with smarter options with its “Hey Phil”

By , on July 25, 2017


"By strengthening our services with technology-enabled customer experience, we show that healthcare aside from being holistic, should also be faster, easier, and ultimately smarter," he said during a roundtable discussion in Makati City. (PNA Photo)
“By strengthening our services with technology-enabled customer experience, we show that healthcare aside from being holistic, should also be faster, easier, and ultimately smarter,” he said during a roundtable discussion in Makati City. (PNA Photo)

MANILA, July 25–Instead of lining-up or waiting to be served by a health provider in a hospital, existing clients of Philcare now have the smarter option to be sure that they do not have to experience that situation.

According to Jaeger L. Tanco, president and CEO of Philcare, they had developed an app, dubbed as “Hey Phil,” that will help their cardholders enjoy convenience whenever they need to see a doctor or not feeling well or having health problems that needs to be treated which will act like a “reliable companion”.

“We got hours to make things easier for them,” Tanco said adding that usually an individual/employee had to beat the long lines in seeking consultation, almost losing his productive hours as he needed to file or go for a leave.

The app can be downloaded by a client of Philcare.

Here’s how it works:

By chat, it can do two things: find a hospital; and find a doctor.

Hey Phil will redirect to a Google Map based in current location.

The client then can browse for desired hospital and list of doctors on his desired hospital.

After selection, the client then can be facilitated with the issuance of LOA (Letter of Authorization) so that he could immediately be given priority or be in the list on his expected arrival, thus minimizing the long wait and waste of time.

Other features are in the form of facebook registration and login, viewing of member information and benefits, knowing body mass index (BMI), clinic advisories and even get updated with Philcare reward.

“By strengthening our services with technology-enabled customer experience, we show that healthcare aside from being holistic, should also be faster, easier, and ultimately smarter,” he said during a roundtable discussion in Makati City.

Aside from that, they are also offering now ER Vantage card which can be used during emergencies.

The cost of the card is PHP 1,050 and can be used in an emergencies that provides a coverage of up to PHP40,000.

As an investment this can be of great help to use especially at times that a holder least expects to be in emergency room of hospitals.

The prepaid card can be transferred or be given as a gift to any family member or relative as long as it is not registered yet and use by the person who acquired it from Philcare.

“No matter how well we are, we never know what the future holds, and the reality is that getting sick eventually is inevitable,” the CEO said.