Globe assures clients: No customer data hacked

By on November 29, 2014


Shutterstock photo
Shutterstock photo

MANILA, Philippines—Telecommunications giant Globe Telecom said on Friday that the hacking incident which took place was primarily a defacement of its websites, and not customer data theft, as claimed by the “hacktivist” group Blood Security Hackers claimed.

Globe stressed that no customer data was compromised, and the hackers merely vandalized four of the telecommunications provider’s websites hosted by third-party provider, Movent. The incident took place at around 10 pm on November ,

The hackers alleged that they had taken the customer data as retribution for Globe’s Internet services which the activists deemed “not worthy of [ what] we pay for.”

Hackers message on Globe websites
Hackers message on Globe websites

The websites defaced by the hackers – and since taken down by Globe for security processing – were mybusiness.globe.com.ph, duo.globe.com.ph, payroll.globe.csme.com and update.globe-csme.com.

“Globe assured its customers that no critical customer data had been compromised as this information is not stored in the affected websites. The said websites are used for advertising and marketing purposes only and are not connected to any of the private internal customer systems. Globe also said that its own Globe-hosted websites were not compromised,” the comp0any said in a statement.

“Rest assured, our security incident response teams are currently investigating and conducting forensics in various areas to make sure that the incident is properly managed,” Globe Chief Information Security Officer Anton Bonifacio added.