MANILA — The Department of Justice (DOJ) on Friday announced the accomplishment of the first-ever Time and Motion Study of the Bureau of Immigration (BI) as part of the continuous efforts to improve the public service and implement Information Communication Technology (ICT) reforms in the bureau.
“The DOJ, while heeding the call for accountability in government and putting the pressure on the corrupt, continues to work on institutional and systemic solutions in the justice sector,” Secretary of Justice Leila M. De Lima said.
“The findings and recommendations in the study will go a long way in good governance.”
The study covers the handling out of passengers at the Ninoy Aquino International Airport (NAIA) Terminals 1,2, and 3 with the purpose of utilizing scientific methods to staff and schedule immigration officers in the counters.
A time and motion study is a systematic observation, analysis, and measurement of the separate steps in performance of a specific job for the purpose of setting a standard time for each performance, improving measures, and increasing productivity.
BI Commissioner Siegfred B. Mison said: “The BI has always seen the lack of forward planning in terms of capacity given the increasing traffic in our airports. We intend to implement strategic solutions to address persistent issues of resources and integrity.”
Scientific time and motion permits the management to immediately identify information needed in organizing operations that affect passenger processing concerns.
“The whole ICT team of the DOJ and BI are incubating a range of solutions to manage our borders through technology,” said DOJ Chief Information Officer and Assistant Secretary Geronimo L. Sy.
“We shall endorse the document to the relevant oversight agencies including the DBM for action,” Sy added.