PH threatens to take over India as top BPO player

By on April 8, 2014


Photo courtesy of EASYSHUTTER / Shutterstock
Photo courtesy of EASYSHUTTER / Shutterstock

 

A recent study on information and communications technology by industry bigwig KPMG and the Associated Chambers of Commerce and Industry revealed that India is slowly slipping as the top player in business process outsourcing (BPO).

The research showed that India is losing roughly 70 percent of its BPO business to the Philippines and Eastern Europe. The study also showed that Indian companies are hiring more and more Filipinos in their employ because these workers can speak English fluently. Every year, about 30 percent of Filipino graduates are considered “employable,” compared to India’s figure of just 10 percent. The study also pointed out that this 10 percent usually need more training.

The huge loss in business translates to New Delhi losing about US$30 billion to the Philippines within the next 10 years.

With report from Solar News Philippines